Overview
QQube synchronization logs are the starting point for troubleshooting synchronization errors and data-accuracy concerns.
Each recorded issue includes a status link. Known errors link directly to the appropriate knowledge-base article. Unidentified errors can be submitted to CLEARIFY Support from the Configuration Tool.
How to use the log
- Select the status link for the error.
- Follow the linked instructions when the error is known.
- Use Send to CLEARIFY Support when the issue is unidentified or when support requests the log.
Review the synchronization log
The log organizes each synchronization event and displays the current status. You do not need to interpret the technical log details before using the status link.
Resolve a known error
Select the red status link for the error. QQube opens the knowledge-base article that explains the cause and the steps required to correct it.
Open the troubleshooting article
Select the status link associated with the error.
Send an unidentified error to CLEARIFY Support
Use this option when the status link opens a general troubleshooting page, the synchronization ended abnormally, QuickBooks file corruption may be involved, or a CLEARIFY representative requests the log.
What is submitted
The Configuration Tool creates a support case and includes the synchronization information needed for further review.
Send the log
Select Send to CLEARIFY Support.
Confirm the submission
Select OK when the confirmation message appears.
After the log is submitted
CLEARIFY creates the support case and sends access information for the support portal. Use that portal to review and respond to support comments.
Additional log submissions
CLEARIFY Support may request other entries from the synchronization log when several errors occurred or additional technical detail is required.
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