Overview
Updating from QQube Version 7 preserves your existing QQube settings. However, some reports may require changes because Version 10 includes data model and field updates.
Before you begin
- Review Modifications in Version 10.
- If you need help updating reports, create a support ticket.
- You may attach report files privately to the support case.
Step 1: Check your subscription
Confirm that your QQube subscription is current before starting the update.
Review the subscription status
If the subscription is current, continue to Step 2.
Renew an expired subscription
Renew the QQube subscription, then enter the new License ID and Activation Key from the purchase receipt before beginning the update.
Step 2: Start the update from the correct login
Run the update from the same Windows login or server session where the QQube installation is managed.
Single-User workstation
Sign in with the normal workstation user where QQube was originally installed. Do not use a separate Administrator account.
Multi-User server
For a local network, use the Server Administrative Console. For Remote Desktop, use the dedicated server synchronization user where QQube was originally installed.
Step 3: Perform the update
Select the update link in the QQube Configuration Tool. The installer will download and open automatically.
Download the installer
Wait while the QQube installer is downloaded.
Start the installer
Select Install when the first installation window appears.
Installer selections
Continue through the remaining screens using the default selections unless CLEARIFY Support has instructed you otherwise.
Installer screen 1
Continue with the default selection.
Installer screen 2
Continue with the default selection.
Installer screen 3
Continue with the default selection.
Installer screen 4
Continue with the default selection.
Installer screen 5
Continue with the default selection.
Installer screen 6
Continue with the default selection.
Installer screen 7
Continue with the default selection.
Installer screen 8
Continue with the default selection.
Installer screen 9
Continue with the default selection.
Finish the update
Complete the installation and close the installer.
Step 4: Update local workstations
When this step applies
Update workstations only for local-network installations or hybrid environments that use both Remote Desktop and local office workstations.
Close Excel on each workstation. Then download and install the latest QQube version. The installer should default to the Multi-User Client option.
Install the Multi-User Client
Use the default client installation selection.
Confirm the QQube database
Confirm that exactly one QQube database is listed. If two databases appear, remove the unused entry or contact CLEARIFY Support.
The workstation installer updates the Excel Add-In automatically when Excel is installed. The database update does not repeat because it was already completed on the Multi-User Server.
Step 5: Update the Excel Add-In for Remote Desktop users
This step applies only to Remote Desktop installations. Single-User and Multi-User Client installations update the Excel Add-In automatically.
Run the Excel Add-In installer
For each Remote Desktop user, close Excel and double-click the Excel .vsto shortcut. If the shortcut is missing, recreate it from the installation directory shown below.
Expected result
QQube Version 10 should be installed on the primary computer or server, applicable workstations should be updated, and the Excel Add-In should be current for each user.
Review any existing reports for Version 10 compatibility. Contact CLEARIFY Support if a report requires assistance.
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