Update Procedures from Version 10

Modified on Sat, 25 Jul at 11:36 PM

Overview

Updating QQube from Version 10 preserves your existing settings. Your reports should continue to work without modification.

Update sequence

Confirm your subscription status.
Start the update from the correct computer and Windows login.
Install the QQube update.
Update local workstations when applicable.
Update the Excel Add-In for Remote Desktop users when applicable.

Step 1: Confirm Your Subscription Status

Open the QQube Configuration Tool and review the subscription information before starting the update.

QQube subscription status

What to do next

Active subscription: Continue to Step 2.
Expired subscription: renew your QQube subscription before continuing.

Your purchase receipt contains the new License ID and Activation Key. Enter both values before performing the update.

Enter the renewed QQube License ID and Activation Key

Step 2: Start the Update

Start the update from the Windows login where the primary QQube installation is located.

Single-User Installation

Sign in to the normal Windows workstation user where QQube was originally installed. Do not use a separate Administrator account.

Start a QQube update from a single-user workstation

Multi-User Installation

For a local network, sign in to the server administrative console. For Remote Desktop, sign in as the dedicated server synchronization user. Use the login where QQube was originally installed.

Start a QQube update from a multi-user server installation

Step 3: Install the Update

Select the update link in the QQube Configuration Tool. The installer will download automatically.

Download the Installer

Wait while the QQube installer is downloaded.

QQube update installer downloading

Begin Installation

When the installer opens, select Install.

QQube update installation window

Follow the Default Installer Prompts

Continue through the following screens in order. Keep the default selections unless CLEARIFY Support has provided different instructions.

QQube update installer completion screen

Step 4: Update Local Workstations

When this step is required

Update the workstations only for a local network installation or a hybrid installation that combines Remote Desktop access with local office workstations.

On each workstation, close Excel, then download and install the latest version of QQube. The installer should default to the Multi-User Client configuration.

Install the Multi-User Client

Accept the default client installation option.

QQube Multi-User Client installation option

Confirm the QQube Database

Confirm that exactly one QQube database is listed. If two databases appear, remove the unused entry or open a support ticket.

QQube database connection selection

Continue through the default installer prompts. The workstation update will not repeat the server database update completed in Step 3.

Step 5: Update the Excel Add-In

Remote Desktop installations only

Single-User and Multi-User Client installations update the Excel Add-In automatically. This manual step applies only to individual Remote Desktop login users.

Each Remote Desktop user must close Excel and run the QQube .vsto shortcut. If the shortcut is missing, recreate it from the location shown below, then double-click it to update the Excel Add-In.

QQube Excel Add-In VSTO shortcut location

Expected Result

The primary QQube installation, applicable workstations, and applicable Remote Desktop Excel Add-Ins are now updated to the current release.