Update Procedures from Version 10

Overview

Updating will keep your settings, and your reports should work as before without intervention.

STEP 1 - Check your Subscription

If you are in subscription, then move to STEP 2.

If you are out of subscription, then you can go to our webstore and renew 

Your purchase receipt will contain the new license ID and Activation key which you will enter here BEFORE you perform the upgrade.

STEP 2 - How to Start the Update

Single User on a Workstation 

You perform this while logged into your WORKSTATION user (e.g. not the Administrator account).

Server Multi-User on a Local Network 

You will login to the Server Administrative Console (where you should have originally installed QQube), open up the QQube Configuration Tool and begin the install.

--OR--

Server Multi-User on a Remote Desktop

You will login to the dedicated server user (where you should have originally installed QQube), open up the QQube Configuration Tool and begin the install.

STEP 3 - Perform the Update

When you click on the link shown above, this will be your first screen which shows the installer being downloaded:

Then the first installation window will appear:

Click on the Install button, and follow the default prompts:

STEP 4 - Update the Workstations

NOTE: This step is only necessary for local network implementations OR hybrid implementations where you have both a remote desktop implementation within the office for off-hours login and local workstations for employees who work on premise.

For each workstation, download the latest version of QQube, and install.  It will default to multi-user client:

Then you will see a dialogue box showing you the QQube Database it is to connect to.

There should be one, and only one database listed.  If you have two, then you need to remove the one that you are not using.  If necessary, create a ticket for support.

Excel will be checked if Excel is installed on the computer.  you should have Excel Closed before proceeding as the installer will update the Excel Add-In.

Accept the default prompts, and the process and dialogue boxes will be similar to STEP3 above except that you won't see a database update.  That was already performed on multi-user server update.

STEP 5 - Update the Excel Add-In

NOTE: This step is only necessary for remote desktop implementations as the single-user and client installs will auto update the add-in.