The Key to Success - Synchronizer Logs

Modified on Thu, 20 Aug at 3:25 AM

Overview

The QQube Synchronizer log tells you what to do when a synchronization fails. In most cases, you do not need to interpret the technical log text.

Every failed synchronization requires attention

Do not ignore a failed entry because a later synchronization reports Success. A later success only means that later run completed; it does not repair data left incomplete by the earlier failure.

Resolve each failed entry using its Status action. If the linked guide requires a clear and reload, complete that procedure before relying on the affected data again.

QQube Synchronizer log showing status links and the Send to CLEARIFY Support button

When a Red Status Link Appears

The synchronization log may contain technical text similar to the example below. The text is useful for reference, but the red Status link is the action to follow.

Example synchronization error

<<<<<<<<<<<<<<<<<<<<<< 07/28/2023 06:44:57 PM >>>>>>>>>>>>>>>>>>>>>> QBXMLSession_OpenConnection File named Q:\Onion Construction Group LLC.QBW is not opened. BeginSession Error Code: 8004040A A QuickBooks company data file is already open and it is different from the one requested. <<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<

1. Open the Linked Guide

Select the red Status link beside the most recent failed synchronization.

2. Complete the Required Correction

Follow the corrective steps in the QQube guide that opens.

3. Synchronize Again

Run the synchronization again. If the same error returns, follow the escalation instructions in the linked guide.

When CLEARIFY Review Is Required

Use Send to CLEARIFY Support when the linked guide directs you to submit the synchronization information, when no specific corrective guide is available, or when a CLEARIFY representative requests the information for an existing case.

1. Send the Synchronization Information

Select Send to CLEARIFY Support. QQube prepares the synchronization information needed for review and begins the support-ticket submission process.

QQube Send to CLEARIFY Support confirmation window

2. Confirm the Submission

Select OK when prompted. QQube confirms that the synchronization information was sent.

QQube confirmation that synchronization information was sent to CLEARIFY Support

After the ticket is created, you will receive the website login information needed to view the ticket and respond to CLEARIFY comments.

What to Do Next

After completing the required correction, run the synchronization again. If it succeeds, refresh the affected report. If the same error returns, use its Status link again and follow the escalation instructions in that guide.