Overview
The QQube synchronization cannot run when the QQube Synchronizer is not active in the Windows system tray. This condition may appear in the synchronization log or in the QQube Configuration Tool.
Messages You May See
Synchronization log message
<<<<<<<<<<<<<<<<<<<<<< 10/15/2027 06:44:57 PM >>>>>>>>>>>>>>>>>>>>>>
The QQube Synchronizer was signaled to run a Synch but was not able to do so.
Please check the server session and verify it is running in the system tray.
The QQube Configuration Tool may also display QQube Synchronizer is not running.
Possible Causes
| Environment | Possible Cause |
|---|---|
| Single-User | The QQube Synchronizer was closed, removed from the Windows system tray, or did not start automatically after the computer restarted. |
| Multi-User | The dedicated synchronization user is logged out, the server restarted without launching the Synchronizer, or the Synchronizer Computer option is assigned incorrectly. |
Single-User Resolution
1. Start the QQube Synchronizer
In Windows, select Start > Programs > CLEARIFY - QQube Tool > QQube Synchronizer.
2. Confirm the System-Tray Icon
Confirm that the QQube lightning-bolt icon appears in the Windows system tray.
Multi-User Resolution
Use the Dedicated Synchronization User
Complete these steps while logged in to the Windows user where QQube was installed and configured to perform synchronization. A regular QQube user is not the synchronization user.
1. Confirm the Synchronization User Is Logged In
Log in to the dedicated server synchronization user. Do not log out or shut down that Windows session while QQube synchronization is expected to run.
2. Start the QQube Synchronizer
Start the QQube Synchronizer from the Windows Start menu using the same path shown in the Single-User resolution.
3. Confirm the Synchronizer Computer Setting
Open the QQube Configuration Tool and confirm that the dedicated server user is assigned as the Synchronizer Computer.
Review the Multi-User Installation
The Multi-User installation guides require two QQube shortcuts in the Windows Startup folder for the dedicated synchronization user. Review the guide for your environment:
- Multi-User QQube in a Local Network Environment
- Multi-User QQube in a Hosted or Remote Desktop Environment
Expected Result
The QQube lightning-bolt icon appears in the Windows system tray, the Configuration Tool no longer reports that the Synchronizer is not running, and scheduled or manually requested synchronizations can begin.
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