QuickBooks is not in Multi-User Mode

Modified on Sun, 26 Jul at 2:30 AM

Overview

The QQube synchronization log contains an error similar to the following:

Synchronization log message

Sybase Connection 10/15/2027 02:00:06 AM Status:
Failed - Trying to use Custom Reporting and Company file is not in Multi-User mode
<<<<<<<<<<<<<<<<<<<<<< 10/15/2027 02:00:06 AM >>>>>>>>>>>>>>>>>>>>>>
QQubeImportWorker_RunImportForThisCompany
<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<

Cause

This error applies only to QuickBooks Enterprise implementations that use Custom Reporting.

The QuickBooks company file is open in Single-user Mode. Custom Reporting requires the company file to be available in Multi-user Mode before QQube can synchronize.

This usually occurs when:

A user opens the company file in Single-user Mode and then starts the synchronization.
Someone opens QuickBooks in Single-user Mode on the QQube server to perform an administrative task.

Resolution

Required Condition

Before starting the synchronization, confirm that the QuickBooks company file can open in Multi-user Mode.

Multi-User Server Installation

Log in to the dedicated Windows user where QQube and the Synchronizer are installed.
Close the QuickBooks company file if it is open in Single-user Mode.
Leave QuickBooks open with no company file selected.
Start the QQube synchronization again.

When the recommended multi-user installation procedure is followed, QQube automatically opens the company file in Multi-user Mode.

Single-User Workstation Installation

Open the QuickBooks company file.
Confirm that QuickBooks is operating in Multi-user Mode.
Start the QQube synchronization again.

Expected Result

The QuickBooks company file opens in Multi-user Mode, Custom Reporting becomes available, and the QQube synchronization proceeds without the original error.