QuickBooks is not in Multi-User Mode

Modified on Sat, 15 Jun at 12:15 AM

Overview

There is an error in the log similar to this:

Sybase Connection 10/15/2024 02:00:06 AM Status:
Failed - Trying to use Custom Reporting and Company file is not in Multi-User mode
<<<<<<<<<<<<<<<<<<<<<< 10/15/2024 02:00:06 AM >>>>>>>>>>>>>>>>>>>>>>
QQubeImportWorker_RunImportForThisCompany
<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<

Cause

This only occurs for QuickBooks Enterprise implementations and notes that QuickBooks is in single-user mode - thereby preventing the synch from taking place.

You would also only receive this message if:

You logged in under single-user mode and then attempted to synch
Someone else has logged into QuickBooks in single-user mode to perform an admin task in a QQube server implementation.

Resolution

Make sure that QuickBooks is in multi-user mode and ensure that it CAN be in multi-user mode.

QQube will auto-login in multi-user mode if you use our recommended instructions for leaving QB open to NO company in a multi-user installation

For a single-user installation, typically a user has QB open already - just ensure it is in multi-user mode before starting the synch process.